Amazon cover image
Image from Amazon.com
Image from Coce

Information technology service management / Jeff Struik.

By: Material type: TextTextPublisher: Burlington, Ontario : Toronto Academic Press, 2024Description: xv, 174 pages : illustrations ; 25 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9781774697481
Subject(s): DDC classification:
  • 23 658.4038 St897i
LOC classification:
  • HD30.2 .S778 2024
Partial contents:
Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support.
Summary: "The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives. This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover.
Tags from this library: No tags from this library for this title. Log in to add tags.
Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Books Books Main Library Engineering Section ENG 658.4038 St897i 2024 (Browse shelf(Opens below)) 1-1 Available 032232

Includes bibliographical references and index.

Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support.

"The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives.
This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover.

There are no comments on this title.

to post a comment.