MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02443nam a2200277 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20260812091406.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
260805s2024 onca b 001 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781774697481 |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| Transcribing agency |
CSPC |
| Description conventions |
rda |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD30.2 |
| Item number |
.S778 2024 |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Edition number |
23 |
| Classification number |
658.4038 |
| Item number |
St897i |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Struik, Jeff, |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Information technology service management / |
| Statement of responsibility, etc. |
Jeff Struik. |
| 264 #1 - PRODUCTION, PUBLICATION, DISTRIBUTION, MANUFACTURE, AND COPYRIGHT NOTICE |
|---|
| Place of production, publication, distribution, manufacture |
Burlington, Ontario : |
| Name of producer, publisher, distributor, manufacturer |
Toronto Academic Press, |
| Date of production, publication, distribution, manufacture, or copyright notice |
2024. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xv, 174 pages : |
| Other physical details |
illustrations ; |
| Dimensions |
25 cm. |
| 336 ## - CONTENT TYPE |
|---|
| Source |
rdacontent |
| Content type term |
text |
| 337 ## - MEDIA TYPE |
|---|
| Source |
rdamedia |
| Media type term |
unmediated |
| 338 ## - CARRIER TYPE |
|---|
| Source |
rdacarrier |
| Carrier type term |
volume |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references and index. |
| 505 2# - FORMATTED CONTENTS NOTE |
|---|
| Formatted contents note |
Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support. |
| 520 ## - SUMMARY, ETC. |
|---|
| Summary, etc. |
"The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives.<br/>This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Information technology |
| General subdivision |
Management. |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Books |
| Edition |
23 |
| Classification part |
658.4038 |
| Item part |
St897i |
| Call number prefix |
ENG |
| Call number suffix |
2024 |