Umiker's Management skills for the new health care supervisor / Rachel Ellison.

Includes bibliographical references and index.

Part 1: fundamentals for the supervisor -- Do you really want to be a supervisor? -- Customer service -- Basic management functions -- Reengineering mergers, and the supervisors -- Position description and performance standards -- Policies and policy making -- The supervisor's legal environment -- Employee recruitment -- Interviewing and employee selection -- Orientation and training of new employees -- Team leadership -- Safety and workplace violence -- Part 2: leading people -- leaders and managers -- Coaching and counseling -- Motivation, reward, and recognition -- Performance feedback -- Discipling: correction of behavior -- Cultural diversity: managing the changing workforce -- Conflict and confrontation -- Employees with problems -- Ethics in the workplace -- Managing difficulty employees -- Complaints, grievances, and appeals -- Employee retention -- Privacy and confidentiality employees and customers -- Part 3: healthcare cost control -- Budgets and cost control -- Part 4: developing employees -- Change as a way of life -- Delegation and empowerment -- Part 5: special supervisory skills -- Spoken communication -- Written communication -- Holding effective meetings -- Decision-making and problem solving -- Time management -- Part 6: the supervisor's continuing development -- Coping with stress and burnout -- The supervisor's future.