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Operations management in tourism and hospitality / John Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez.

By: Contributor(s): Material type: TextTextPublisher: Intramuros, Manila : Mindshapers Co., Inc., 2023Description: x, 164 pages : illustrations ; 26 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
ISBN:
  • 9789719655374
Subject(s): DDC classification:
  • 647.94068 B862o 23
LOC classification:
  • TX911.3.M27 .B84 2023
Contents:
Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.
Summary: "The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book.
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Holdings
Item type Current library Shelving location Call number Copy number Status Date due Barcode
Books Books Main Library Filipiniana Section FIL 647.94068 B862o 2023 (Browse shelf(Opens below)) 1-2 Available 032084
Books Books Main Library Filipiniana Section FIL 647.94068 B862o 2023 (Browse shelf(Opens below)) 2-2 Available 032159

Includes bibliographical references.

Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.

"The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book.

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