Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / Rachel Mackay.
Material type:
TextSeries: Museum and gallery essentialsPublisher: London : Facet Publishing, 2023Description: xviii, 190 pages ; 24 cmContent type: - text
- unmediated
- volume
- 9781783305490
- 069.1 M192d
| Item type | Current library | Shelving location | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
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Main Library | Circulation Section | CIR 069.1 M192d 2023 (Browse shelf(Opens below)) | 1-1 | Available | 029742 |
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| CIR 069.023 Sch395a 2021 Applying for jobs and internships in museums : a practical guide / | CIR 069.068 B477m 2021 Managing change in museums and galleries : a practical guide / | CIR 069.068 J710a 2022 Artefacts, archives, and documentation in the relational museum / | CIR 069.1 M192d 2023 Delivering the visitor experience : how to create, manage and develop an unforgettable visitor experience at your museum / | CIR 069.4 Ex715 2021 Experimental museology : institutions, representations, users / | CIR 069.5 W691m 2022 Museums and the act of witnessing / | CIR 069.53 P596g 2021 Graphic design in museum exhibitions : display, identity and narrative / |
Includes bibliographical references and index.
Creating the visitor experience -- Recruiting your visitor experience team -- Delivering a great induction -- Volunteering and the visitor experience -- Visitor journey mapping -- Ticketing, capacities and crowd management -- Managing the visitor experience -- Operational procedures -- Performance management -- Emotion and the visitor experience -- Guided tours -- Crisis management -- Developing the visitor experience -- Advocating for the visitor experience -- Measuring the visitor experience -- Creating a visitor experience strategy -- Continuing development and engagement -- Innovation and visitor experience teams -- Change management.
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