Business process management : practical guidelines to successful implementations / John Jeston.

Revised edition of the author's Business process management, 2018.

Includes bibliographical references and index.

Part 1. Frequently asked questions -- What is business process management? -- How can we demystify business process management? -- Who should be involved in BPM and the critical success factors -- When should you do BPM-what are the main drivers and triggers? -- How should you start BPM - bottom-up or top-down? -- Why is it important to improve business processes before automating them? -- What are the technology components of BPM? -- Should you be customer-centric? -- Why is determining BPM foundations a critical first step? -- Why do you need a structured approach to implementing BPM? -- Part 2. BPM - How do you do it? the 7FE framework -- 7FE framework overview -- Guidelines on how to use the 7FE framework -- Foundations phase -- Enablement phase -- Launch phase -- Understand phase -- Innovate phase -- People phase -- Develop phase -- Implement phase -- Realize phase -- Sustainability phase -- Essentials introduction -- Project management -- People change management -- Leadership -- Organizational sustainability and performance management -- Part 3. Introduction -- Case studies from the USA, Asia, and Europe -- BPM maturity.

"Business Process Management has helped thousands of leaders and BPM practitioners successfully implement BPM projects, enabling them to add impactful and measurable value to their organizations. The book covers all major frameworks, including LEAN and Six Sigma, and offers a unique emphasis on BPM's interrelationship with organizational management, culture, and leadership. Its common-sense approach teaches how BPM must be well-integrated across an entire business if it is to be successful, augmented and aligned with other management disciplines. This thoroughly revised and updated fifth edition includes: Discussion of the impact of the Covid-19 Pandemic on business operations, business transformation, remote working and new processes, New and revised content on sustainable processes in BPM, Expanded material on process automation and new technologies, including AI, New and revised international case studies and practical examples, A streamlined layout, as well as new questions and thought-provoking comments to promote discussion and thinking. Business Process Management is an accessible core text for advanced undergraduate and postgraduate students studying Business Process Management, Operations, Production and Strategic Management, as well as an indispensable guide to any senior business executive or chief financial officer. The work is complemented by online resources to support instructors and learning, including PowerPoint slides for each chapter. John Jeston has over 40 years' experience in senior executive and consulting positions. He runs an international consultancy, Management By Process Pty Ltd"-- Provided by publisher.