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Guest satisfaction in accomodation establishments in Iriga City / Julie Marie F. Bermal [and 3 others].

By:

Bermal, Julie Marie F [author.]

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Material type: Text

TextDescription: 90 leavesContent type:

text

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unmediated

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Dissertation note: Undergraduate Theses (BSTM) - Tourism Management. Camarines Sur Polytechnic Colleges, 2022. Abstract: Accommodation establishments cannot prevent guest dissatisfaction; however, they can review their guests' feedback to help them improve their services. This study aimed to determine the level of guest satisfaction in accommodation establishments in Iriga City regarding reservations, amenities/facilities, and services. This study has a total of 205 respondents who experienced the amenities, facilities, and services in the accommodation establishments in Iriga City. The researchers' statistician used Slovin's formula to calculate the total number of respondents and the sample for each hotel establishment. The researchers used a descriptive method using questionnaires through printouts and google forms as their research instrument. Millennials and Gen Z make up the majority of the respondents of the study, and around half are females. More than half of the respondents go to these establishments for events and business purposes. The majority of the respondents stayed for a short period. Friendly and accommodating employees, sufficient guestroom and bathroom amenities in the accommodation establishments, and good reservation services have the highest impact on guest satisfaction, with a weighted mean of 3.37, 3.35, and 3.30, respectively. However, online reservations, swimming pool facilities, and parking attendants have the lowest impact on guest satisfaction, with a weighted mean of 2.59, 1.80, and 2.76, respectively. The researchers proposed a skills training program for the accommodation establishments' employees to enhance guest satisfaction. The researchers recommend future researchers have a broader scope to have a better overview of the level of guest satisfaction in the accommodation establishments in Iriga City because this study only focused on the hotel establishments in Iriga City.

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Item type	Current library	Shelving location	Call number	Status	Date due	Barcode
Unpublished Materials	Main Library	Undergraduate Thesis Section	UTH BSTM B4561g 2022 (Browse shelf(Opens below))	Not for loan		006188UM

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Previous	UTH BSTM B441b 2018 Bagacay twin falls a potential tourist destination in Bato, Camarines Sur/	UTH BSTM B4529c 2021 Covid-19 : its impact to tourism industry in Camalig, Albay /	UTH BSTM B4548t 2021 Tourist's perspective on safety and security measures in Iriga City /	UTH BSTM B4561g 2022 Guest satisfaction in accomodation establishments in Iriga City /	UTH BSTM B456g 2022 Guest satisfaction on accommodation establishments in Iriga City : a new normal approach /	UTH BSTM B456s 2023 Servicescape and guest satisfaction of Punta Estrella in Oas, Albay /	UTH BSTM B511p 2024 Perceived benefits of dotoc in Nabua, Camarines Sur /	Next

Undergraduate Theses (BSTM) - Tourism Management. Camarines Sur Polytechnic Colleges, 2022.

Includes bibliographical references.

Accommodation establishments cannot prevent guest dissatisfaction; however, they can review their guests' feedback to help them improve their services. This study aimed to determine the level of guest satisfaction in accommodation establishments in Iriga City regarding reservations, amenities/facilities, and services. This study has a total of 205 respondents who experienced the amenities, facilities, and services in the accommodation establishments in Iriga City. The researchers' statistician used Slovin's formula to calculate the total number of respondents and the sample for each hotel establishment. The researchers used a descriptive method using questionnaires through printouts and google forms as their research instrument. Millennials and Gen Z make up the majority of the respondents of the study, and around half are females. More than half of the respondents go to these establishments for events and business purposes. The majority of the respondents stayed for a short period. Friendly and accommodating employees, sufficient guestroom and bathroom amenities in the accommodation establishments, and good reservation services have the highest impact on guest satisfaction, with a weighted mean of 3.37, 3.35, and 3.30, respectively. However, online reservations, swimming pool facilities, and parking attendants have the lowest impact on guest satisfaction, with a weighted mean of 2.59, 1.80, and 2.76, respectively. The researchers proposed a skills training program for the accommodation establishments' employees to enhance guest satisfaction. The researchers recommend future researchers have a broader scope to have a better overview of the level of guest satisfaction in the accommodation establishments in Iriga City because this study only focused on the hotel establishments in Iriga City.

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