MARC details
| 000 -LEADER |
|---|
| fixed length control field |
02960nam a2200313 i 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
CSPC |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20240402094806.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
240402s2022 ph mab 000 0 eng d |
| 040 ## - CATALOGING SOURCE |
|---|
| Transcribing agency |
CSPC |
| Original cataloging agency |
CSPC |
| Language of cataloging |
eng |
| 090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
|---|
| Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
UTH BSTM B4561g 2022 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bermal, Julie Marie F., |
| Relator term |
author. |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
Guest satisfaction in accomodation establishments in Iriga City / |
| Statement of responsibility, etc. |
Julie Marie F. Bermal [and 3 others]. |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
90 leaves |
| 336 ## - CONTENT TYPE |
|---|
| Content type term |
text |
| Source |
rdacontent |
| 337 ## - MEDIA TYPE |
|---|
| Media type term |
unmediated |
| Source |
rdamedia |
| 338 ## - CARRIER TYPE |
|---|
| Carrier type term |
volume |
| Source |
rdacarrier |
| 502 ## - DISSERTATION NOTE |
|---|
| Dissertation note |
Undergraduate Theses (BSTM) - Tourism Management. |
| Name of granting institution |
Camarines Sur Polytechnic Colleges, 2022. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references. |
| 520 3# - SUMMARY, ETC. |
|---|
| Summary, etc. |
Accommodation establishments cannot prevent guest dissatisfaction; however, they can review their guests' feedback to help them improve their services. This study aimed to determine the level of guest satisfaction in accommodation establishments in Iriga City regarding reservations, amenities/facilities, and services. This study has a total of 205 respondents who experienced the amenities, facilities, and services in the accommodation establishments in Iriga City. The researchers' statistician used Slovin's formula to calculate the total number of respondents and the sample for each hotel establishment. The researchers used a descriptive method using questionnaires through printouts and google forms as their research instrument. Millennials and Gen Z make up the majority of the respondents of the study, and around half are females. More than half of the respondents go to these establishments for events and business purposes. The majority of the respondents stayed for a short period. Friendly and accommodating employees, sufficient guestroom and bathroom amenities in the accommodation establishments, and good reservation services have the highest impact on guest satisfaction, with a weighted mean of 3.37, 3.35, and 3.30, respectively. However, online reservations, swimming pool facilities, and parking attendants have the lowest impact on guest satisfaction, with a weighted mean of 2.59, 1.80, and 2.76, respectively. The researchers proposed a skills training program for the accommodation establishments' employees to enhance guest satisfaction. The researchers recommend future researchers have a broader scope to have a better overview of the level of guest satisfaction in the accommodation establishments in Iriga City because this study only focused on the hotel establishments in Iriga City. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Bolo, Christhia Ann T., |
| Relator term |
author |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Buenaflor, John Carlo M., |
| Relator term |
author |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Lavilla, Melanie P., |
| Relator term |
author |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Carilo, Maruja C., |
| Relator term |
adviser |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Villar, Lynn C., |
| Relator term |
chair, panelist |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Lumabe, John Mykelle H., |
| Relator term |
panelist |
| 720 1# - ADDED ENTRY--UNCONTROLLED NAME |
|---|
| Name |
Bulalacao, Rosalie B., |
| Relator term |
panelist |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
Dewey Decimal Classification |
| Suppress in OPAC |
No |
| Koha item type |
Unpublished Materials |
| Classification part |
B4561g |
| Item part |
BSTM |
| Call number prefix |
UTH |
| Call number suffix |
2022 |