Customer relationship management / Kavita Singh.

By:

Singh, Kavita [author.]

Material type: Text

TextPublisher: New Delhi, India : Orange Books International, 2018Description: viii, 232 pages ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

9789383263516

Subject(s):

Customer relations -- Management

DDC classification:

658.812 Si643c

LOC classification:

HF5415.5

Contents:

Introduction -- Customer value and service orientation -- Customer focused management -- Customer service management -- Consumer behaviour -- Consumer knowledge management -- Customer relationships.

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Holdings
Item type	Current library	Shelving location	Call number	Copy number	Status	Date due	Barcode
Books	Main Library-Nabua	Graduate School Library	GRD 658.812 Si643c 2018 (Browse shelf(Opens below))	1-1	Available		026333

Includes bibliographical references and index.

Introduction -- Customer value and service orientation -- Customer focused management -- Customer service management -- Consumer behaviour -- Consumer knowledge management -- Customer relationships.

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