Building profits through reservation sales /
Armstrong, Guy,
Building profits through reservation sales / written and directed by Guy Armstrong. - Lansing, Mich. : Innovision Media Concepts, 2005. - 1 videodisc (approximately 25 minutes) : sound, colored ; 4 3/4 in.
"Sunrise basic training."
"Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building profits through reservation sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations."--Container.
Hotel front desk personnel.
Hotels--Employees.
Customer relations.
Selling.
647.94 / Ar576b
Building profits through reservation sales / written and directed by Guy Armstrong. - Lansing, Mich. : Innovision Media Concepts, 2005. - 1 videodisc (approximately 25 minutes) : sound, colored ; 4 3/4 in.
"Sunrise basic training."
"Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building profits through reservation sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations."--Container.
Hotel front desk personnel.
Hotels--Employees.
Customer relations.
Selling.
647.94 / Ar576b