| 000 | 02498nam a2200313 i 4500 | ||
|---|---|---|---|
| 003 | CSPC | ||
| 005 | 20260909020037.0 | ||
| 008 | 260909s2024 ph a b 000 0 eng d | ||
| 040 |
_aCSPC _beng _cCSPC _erda |
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| 090 | _aUTH BSTM B213c 2024 | ||
| 100 | 1 |
_aBancaso, Rainier Ian D., _eauthor. |
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| 245 | 1 | 0 |
_aCustomer satisfaction of Pechelitos Beach Resort in Pasacao, Camarines Sur / _cRainier Ian D. Bancaso, [and 3 others]. |
| 300 | _a136 leaves. | ||
| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 502 |
_aUndergraduate Theses (BSTM) - Tourism Management. _cCamarines Sur Polytechnic Colleges, 2024. |
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| 504 | _aIncludes bibliographic references. | ||
| 520 | 3 | _aThis study investigates customer satisfaction at Pechelitos Beach Resort in Pasacao, Camarines Sur, by analyzing various dimensions of service quality including tangibility, reliability, responsiveness, assurance, and empathy. A total of 204 respondents participated in the survey, which evaluated their demographic profiles and measured their level of satisfaction using a structured questionnaire based on the SERVQUAL model. In order to interpret the data gathered, statistical tools were used such as percentage and frequency, weighted mean and analysis of variance. Majority of the customers visiting beach resorts in Pasacao, Camarines Sur were within 18-26 years old, single females, and visiting there regularly. The respondents were satisfied with the services of the selected beach resort for they assessed that the tangibility, reliability, responsiveness, assurance and empathy were very good. They perceived that their loyalty was affected by convenience, expectation, customer service, personal relationships and rewards and assessed that the beach resort provided such in a very good manner. Recommendations include enhancing staff training to improve responsiveness, implementing systematic feedback mechanisms, expanding recreational activities, and fostering community partnerships to bolster the resort's appeal. | |
| 700 | 1 |
_aFrias, Contess Nicole R., _eauthor. |
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| 700 | 1 |
_aMoreno, Richard R., _eauthor. |
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| 700 | 1 |
_aRegondola, Shane Michael M., _eauthor. |
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| 720 |
_aVillar, Lynn C., _eadviser. |
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| 720 |
_aLumabe, John Mykelle H., _echair, panelist. |
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| 720 |
_aBrioso, Jessa C., _epanelist. |
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| 720 |
_aBernales, Mary Jane T., _epanelist. |
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| 942 |
_2ddc _n0 _cUM _hB213c _iBSTM _kUTH _m2024 |
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| 999 |
_c33238 _d33238 |
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