| 000 | 02602nam a2200301 i 4500 | ||
|---|---|---|---|
| 003 | CSPC | ||
| 005 | 20260908234702.0 | ||
| 008 | 260908s2024 ph a b 000 0 eng d | ||
| 040 |
_aCSPC _beng _cCSPC _erda |
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| 090 | _aUTH BSTM B222c 2024 | ||
| 100 | 1 |
_aBaquiran, Charielyn Rose T., _eauthor. |
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| 245 | 1 | 0 |
_aCustomer satisfaction on tourism services in Panicuason Spring Resort, Naga City / _cCharielyn Rose T. Baquiran, Janell F. Gorgonia, and Chelxie Pauline R. Seño. |
| 300 | _a126 leaves. | ||
| 336 |
_2rdacontent _atext |
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| 337 |
_2rdamedia _aunmediated |
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| 338 |
_2rdacarrier _avolume |
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| 502 |
_aUndergraduate Theses (BSTM) - Tourism Management. _cCamarines Sur Polytechnic Colleges, 2024. |
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| 504 | _aIncludes bibliographic references. | ||
| 520 | 3 | _aThis study aims to provide the destination profile, level of customer satisfaction, the significant relationship of tourism services and propose the destination management plan. This research used quantitative descriptive method on utilizing the questionnaire as the main data gathering tool. To determine the respondents, the statistical tool used is the Quota Sampling Method. The researchers gathered 90 guests and 10 employees of DOT a total of 100 respondents, who have availed and visited the resort. Moreover, this research use Spearman Ranks Correlational Method, to determine the significant relationship of the data gathered. The result findings revealed that respondents generally satisfied with the resort’s services. It turns out that the common struggle of the tourist are the public transport and safety procedures of the guest while availing their activities in the resort. The study identified a significant relationship between availability and satisfaction of amenities, accessibility, emphasizing their interconnected impact on overall satisfaction. The study proposed a Destination Management Plan addressing key areas for improvement, such as enhancing internet connectivity, increasing safety measures for activities, streaming online booking processes, and introducing resort-specific transport- services. These recommendations aimed to elevate customer satisfaction and reinforce the resort’s reputation. | |
| 700 | 1 |
_aGorgonia, Janell F., _eauthor. |
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| 700 | 1 |
_aSeño, Chelxie Pauline R., _eauthor. |
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| 720 |
_aSotero, Maria Luisa O., _eadviser. |
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| 720 |
_aIllo, Norel Peter M., _echair, panelist. |
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| 720 |
_aBernales, Mary Jane T., _epanelist. |
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| 720 |
_aSaclag, Edesa R., _epanelist. |
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| 942 |
_2ddc _n0 _cUM _hB222c _iBSTM _kUTH _m2024 |
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| 999 |
_c33232 _d33232 |
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