000			02482nam a2200301 i 4500
003			CSPC
005			20260908031122.0
008			260908s2025 maua b 001 0 eng d
020			_a9781284265231
040			_aCSPC _beng _cCSPC _erda
050	0	0	_aRA971.35
082	0	4	_223 _a362.1068 _bEl597u
100	1		_aEllison, Rachel, _eauthor.
245	1	0	_aUmiker's Management skills for the new health care supervisor / _cRachel Ellison.
250			_aEight edition.
264		1	_aBurlington, Massachusetts : _bJones & Bartlett Learning, _c2025.
300			_axviii, 440 pages : _billustrations ; _c23 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aPart 1: fundamentals for the supervisor -- Do you really want to be a supervisor? -- Customer service -- Basic management functions -- Reengineering mergers, and the supervisors -- Position description and performance standards -- Policies and policy making -- The supervisor's legal environment -- Employee recruitment -- Interviewing and employee selection -- Orientation and training of new employees -- Team leadership -- Safety and workplace violence -- Part 2: leading people -- leaders and managers -- Coaching and counseling -- Motivation, reward, and recognition -- Performance feedback -- Discipling: correction of behavior -- Cultural diversity: managing the changing workforce -- Conflict and confrontation -- Employees with problems -- Ethics in the workplace -- Managing difficulty employees -- Complaints, grievances, and appeals -- Employee retention -- Privacy and confidentiality employees and customers -- Part 3: healthcare cost control -- Budgets and cost control -- Part 4: developing employees -- Change as a way of life -- Delegation and empowerment -- Part 5: special supervisory skills -- Spoken communication -- Written communication -- Holding effective meetings -- Decision-making and problem solving -- Time management -- Part 6: the supervisor's continuing development -- Coping with stress and burnout -- The supervisor's future.
650		2	_aHealth facility administrators.
650		2	_aHealth facility administrators _xmethods.
650		2	_aPersonnel management _xmethods.
942			_2ddc _n0 _cBK _e23 _h362.1068 _iEl597u _kCIR _m2025
999			_c33204 _d33204