000			02711nam a2200421 i 4500
001			23126342
003			CSPC
005			20260903021209.0
008			260903s2024 cau 001 0 eng
010			_a 2023938722
020			_a9781529733051 _q(paperback)
035			_a23126342
040			_aDLC _beng _erda _cDLC _dCSPC
042			_apcc
050		4	_aRA399.G7 _b.A63 2024
082	0	4	_a362.10685 _bAn246i _223
100	1		_aAnderson-Wallace, Murray, _eauthor.
245	1	0	_aImproving quality in healthcare : _bquestioning the work for effective change / _cMurray Anderson-Wallace and Nick Downham.
250			_aFirst edition.
263			_a2312
264		1	_aLondon ; _aThousand Oaks, California : _bSage, _c2024.
300			_axii, 210 pages ; _c25 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
500			_aIncludes index.
505	0		_aContext -- The history of quality in healthcare -- Cultures of quality -- Understanding variation-tensions and dilemmas -- Demand, capacity and utilisation -- Understanding failure demand -- Principles to avoid failure demand -- Defragmenting to integrate -- Avoiding the specialist, generalist and citizen muddle -- Supporting human systems at work -- Understanding need -- Conclusion.
520			_a"This book is for anyone who is interested in improving quality in healthcare. It will appeal to those who are traditionally responsible for quality matters, as well as practicing clinicians and leaders. Unusually, it will also be as relevant to those who have the keenest interest in the quality of care - interested citizens. It is a deliberate antidote to the anti-intellectual, QI tool driven, mechanistic approach that still dominates much of healthcare quality improvement work. The authors - both of whom have extensive experience of working in and around quality issues in healthcare at a national, regional and local level - challenge such approaches, which they believe fail to take account of patient and organisational context and invite reductionism, cherry picking, atomisation of complex issues, leading ultimately to simplistic and unsustainable outcomes"-- Amazon.com.
650		0	_aQuality of health care.
650		0	_aMedical care _xQuality control.
650		0	_aHealth services administration _xQuality control.
650		0	_aPatient satisfaction.
700	1		_aDownham, Nick, _eauthor.
906			_a0 _bibc _corignew _d2 _eepcn _f20 _gy-gencatlg
942			_2ddc _cBK _h362.10685 _iAn246i _kGRD _m2024 _n0 _e23
999			_c33115 _d33115