000			02936nam a2200301 i 4500
003			CSPC
005			20260817163455.0
008			260817s2025 ph a b 000 0 eng d
040			_aCSPC _beng _cCSPC _erda
090			_aUTH BPA R774n 2025
100	1		_aRonterazo, Kyla L., _eauthor.
245	1	0	_aNavigating the transaction number distribution system at the cashier office in a public higher education institution (HEI) in Camarines Sur / _cKyla L. Ronterazo, Mark James A. Lordan, and Lydia P. Bustarga.
300			_a130 leaves.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
502			_aUndergraduate Theses (BPA) - Public Administration. _cCamarines Sur Polytechnic Colleges, 2025
504			_aIncludes bibliographic references.
520	3		_aTransaction numbers are needed by students to access important services at the Cashier’s Office of public higher education institutions (public HEIs). Despite their importance, students often face difficulties getting these numbers. This study explored the experiences of undergraduate students in obtaining transaction numbers at a public HEI in Camarines Sur. The aim was to identify common problems in the current distribution system. In-depth interviews were conducted with students who had direct experience with the transaction number process. Using Braun and Clarke's thematic approach, the findings showed repeated issues such as long waiting lines, unclear or inconsistent procedures, limited number of available slots, and poor communication between staff and students. These concerns pointed to weaknesses in how the process was managed. Respondents of the study described the transaction number distribution as disorganized and confusing. Procedures were not consistent and had often changed depending on the officer-in-charge. Disorganized communication was present since students were often unsure about what to expect or what steps to take. Although the main goal was to understand student experiences, many also shared the effects of these problems, including stress, wasted time, and disrupted daily activities. Based on these findings, the study recommends the creation and proper observance of a Citizen’s Charter focused on the transaction number distribution process in the Cashier's Office. Setting clear rules and making sure they are followed may help improve the system. This would support a more student-centered and efficient administrative service in public HEIs in transaction number distribution.
700	1		_aLordan, Mark James A., _eauthor.
700	1		_aBustarga, Lydia P., _eauthor.
720			_aMagistrado, Jeffrey B., _eadviser.
720			_aPadrigon, Julyven Marta Fridas M., _echair, panelist.
720			_aArellano, Andrew, _epanelist.
720			_aBarcinilla, Ejay F., _epanelist.
942			_2ddc _n0 _cUM _hR774n _iBPA _kUTH _m2025
999			_c32964 _d32964