000			04345cam a2200421 i 4500
001			20898351
003			CSPC
005			20260805101245.0
008			190321s2020 enk ob 001 0 eng
010			_a 2019013703
020			_a9781138338883
035			_a20898351
040			_aDLC _beng _erda _cDLC _dDLC _dCSPC
042			_apcc
050	1	0	_aTX911.3.P4 _b.B64 2020
082	0	0	_223 _a647.940683 _bB633h
100	1		_aBoella, Michael J., _eauthor.
240	1	0	_aHuman resources management in the hospitality industry
245	1	0	_aHuman resource management in the hospitality industry : _ba guide to best practice / _cMichael J. Boella and Steven Goss-Turner .
250			_a10th edition.
264		1	_aAbingdon, Oxon ; _aNew York, NY : _bRoutledge, _c2020.
300			_axxiii, 550 pages ; _c24 cm.
336			_2rdacontent _atext _btxt
337			_2rdamedia _aunmediated _bn
338			_2rdacarrier _avolume _bnc
500			_aNew edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work by Vincent H. Eade.
504			_aIncludes bibliographical references and index.
505	0		_aPart 1: The hospitality industry HRM context -- Background to the industry's workforce -- The human resource management (HRM) concept -- Organizational culture -- Part 2: Effectively resourcing the hospitality organization -- Modern labour markets -- Job design -- Recruitment -- Employer branding -- Selection -- Appointment and introduction -- Part 3: Developing the human resource -- Performance management and appraisal -- Training -- Management development: talent management -- Emotions and well-being at work -- Part 4: Rewards and remuneration -- Reward systems -- Job evaluation -- Incentives -- Employee benefits -- Part 5: the employment relationship -- Labour turnover and workforce stability -- Employee relations -- Employment law -- Digital human resource management -- Productivity -- Part 6: HRM and hospitality: contemporary issues -- Organizing human resources -- Managing hospitality people -- Managing in the international context -- HRM and multi-site hospitality operations -- Customer care and service quality -- Business ethics -- Career paths in hospitality.
520			_a"Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: - Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. - Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM. - New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry. Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge"-- _cProvided by publisher.
588			_aDescription based on print version record and CIP data provided by publisher.
650		0	_aHospitality industry _xPersonnel management.
700	1		_aGoss-Turner, Steven, _eauthor.
776	0	8	_iPrint version: _aBoella, M. J. (Michael John) author. _tHuman resource management for the hospitality industry _bTenth edition. _dAbingdon, Oxon : Routledge, 2019 _z9781138338876 _w(DLC) 2019012764
906			_a7 _bcbc _corigcop _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _n0 _cBK _h647.940683 _iB633h _kGRD _m2020 _e23
999			_c32836 _d32836