000			02039nam a2200313 i 4500
003			CSPC
005			20260805113057.0
008			260804s2023 ph a b 000 0 eng d
020			_a9789719655374
040			_aCSPC _beng _cCSPC _dCSPC _erda
050		4	_aTX911.3.M27 _b.B84 2023
082	0	4	_a647.94068 _bB862o _223
100	1		_aBuenaventura, John Paul Guevarra, _eauthor.
245	1	0	_aOperations management in tourism and hospitality / _cJohn Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez.
264		1	_aIntramuros, Manila : _bMindshapers Co., Inc., _c2023.
300			_ax, 164 pages : _billustrations ; _c26 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references.
505	0		_aOperations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.
520			_a"The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book.
650		0	_aHospitality industry _xManagement.
650		0	_aHotel management.
650		0	_aHospitality industry _xOperations.
700	1		_aBuenaventura-Gutierrez, Liberty, _eauthor.
942			_2ddc _n0 _cBK _h647.94068 _iB862o _kFIL _m2023 _e23
999			_c32834 _d32834