000			02842nam a2200337 i 4500
003			CSPC
005			20260722160027.0
008			260722s2024 ii b 001 0 eng d
020			_a9789357513586
040			_aCSPC _beng _cCSPC _dCSPC _erda
050	0	0	_aTX911.3.M2 _b.R63 2024
082	0	0	_223 _a647.94068 _bR541d
100	1		_aRoberts, Najan, _eauthor.
245	1	0	_aDynamics of supervision in the hospitality sector / _cNajan Roberts.
250			_aFirst edition.
264		1	_aNew Delhi, India : _bRandom Publications LLP, _c2024.
300			_axi, 274 pages ; _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aCritical tourism strategy -- The effectiveness of value and calculation based management -- Strategy of formulation and implementation -- Strategic planning and management -- Characteristics of planning and management -- Development and challenges in the hospitality sector.
520			_a"The hotels' safety and security procedures aim to reduce crime, terrorism, natural catastrophes, and other human risks. The Hotel's security includes a wide range of issues, including the locking of guest rooms, the security ofc ommon areas, and the safety of hotel equipment. A successful safety and security strategy requires frequent and ongoing coordination between the Front Office Department and the Hotel's security department, resulting in a pleasant stay for guests that exceeds their expectations and fosters Customer Relationship Management (Anichiti et al., 2021). To grow their business and produce maximum income, hotels always try to maintain healthy and good guest relations. This can be achieved only when guests like their stay in the Hotel and have no problems or complaints. In the hospitality business, the relationship between the hotels and their clients is critical. Relationship marketing is the mainstay of this business. Many hospitality businesses have failed to grasp their clients' true demands and expectations, resulting in subpar service delivery. However, many other hotels could not turn customers' expectations into their pleasure or contentment despite understanding their wants and requirements. This book is an essential resource to Tourism, Hospitality and Events researchers, practitioners and students of tourism and hospitality"-- Back cover.
650		0	_aHospitality industry _xManagement.
650		0	_aHospitality industry _xPersonnel management.
650		0	_aSupervisors.
650		0	_aHospitality industry _vEmployees _xSupervision.
650		0	_aCustomer services.
942			_2ddc _n0 _cBK _e23 _h647.94068 _iR541d _kCIR _m2024
999			_c32736 _d32736