000			03588nam a2200289 i 4500
003			CSPC
005			20260504094521.0
008			260427s2024 ii b 001 0 eng d
020			_a9788119365272
040			_aCSPC _beng _cCSPC _erda
050	0	0	_aTX911.3 _b.F766 2024
082	0	0	_a647.94068 _bF928 _223
245	0	0	_aFront office services / _cedited by Desmond Waller.
264		1	_aNew Delhi, India : _bDiscovery Publishing House, _c2024.
300			_a240 pages ; _c25 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aService customer loyalty: an evaluation based on loyalty factors -- The effects of perceived value, website trust and hotel trust on online hotel booking intention -- Price or convenience: what is more important for online and offline bookings? a study of a five-star resort hotel in Taiwan -- Predicting conversion rates in online hotel bookings with customer reviews -- Investigating multiple devices used in the hotel reservation process -- Hotel overbooking and cooperation with third-party websites -- Forecasting hotel room occupancy using long short-term memory networks with sentiment analysis and scores of customer online reviews -- The impact of hotel customer experience on customer satisfaction through online reviews -- Factors contributing to staff turnover in the hotel industry: a literature review -- Applying revised gap analysis model in measuring hotel service quality -- Technology-based service encounter- a study of the use of e-mail as a booking tool in hotels -- Open innovation through customer satisfaction: a logit model to explain customer recommendations in the hotel sector -- Investigating key attributes in experience and satisfaction of hotel customer using online review data.
520			_a"The hospitality industry is constantly evolving to enhance the guest experience and improve the level of service provided by hotels. The hotel front desk is a crucial component of the Front Office operations as it creates the guest's first impression. Therefore, hotels have adopted new practices to enhance the performance and service offered, with each guest being treated with utmost consideration to make them feel special. Hotels are always seeking new ways to enhance the customer experience and thrive as a company. The hotel front desk plays a vital role in Front Office operations and is responsible for making the guest feel welcome and valued. With so much competition in the industry, hotels must implement new and creative ways to attract more customers. The front office staff of a hotel must possess a diverse range of skills, including the ability to use various technologies like printers, fax machines, and phones. This book “Front Office Services” is designed to educate and train individuals who aspire to become leaders in the hotel industry. It provides a detailed understanding of front office systems and procedures that are essential for the smooth functioning of a hotel's front desk operations. This book is a valuable resource for those who want to learn about the various tasks involved in front office management and how to perform them efficiently"-- Back cover.
650		0	_aHotel front desk personnel.
650		0	_aHotel management.
700	1		_aWaller, Desmond, _eeditor.
942			_2ddc _n0 _cBK _h647.94068 _iF928 _kCIR _m2024 _e23
999			_c32407 _d32407