000			03217nam a2200325 i 4500
003			CSPC
005			20260306161123.0
008			260306s2025 ph a b 000 0 eng d
040			_aCSPC _beng _cCSPC _erda
090			_aUTH BSOA Oa2c 2025
100	1		_aOafallas, Ma. Mhabel L., _eauthor.
245	1	0	_aClient-based assessment of service delivery: _bevaluating the work-from-home arrangement of offices in Camarines Sur Polytechnic Colleges Buhi Campus / _cMa. Mhabel L. Oafallas, Maria Philline M. Ocampo, John Paul M. Obsuna, and Jaspher D. Abundo.
260			_aBuhi, Camarines Sur : _bCamarines Sur Polytechnic Colleges, _c2025.
300			_a128 leaves.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
502			_aUndergraduate Thesis (BSOA)- Office Administration. _cCamarines Sur Polytechnic Colleges, 2025.
504			_aIncludes bibliographical references.
520	3		_aThis study investigated "Client-Based Assessment of Service Delivery: Evaluating the Work-From-Home Arrangement of Offices in Camarines Sur Polytechnic Colleges Buhi Campus". This study assessed the client-based evaluation of service delivery during the Work-From-Home (WFH) arrangement implemented at Camarines Sur Polytechnic Colleges-Buhi Campus. It examined the profile of clients who accessed services, the perceived level of service delivery across the indicators of timeliness, accessibility, professionalism, responsiveness, and accuracy, and the challenges encountered during remote transactions. Using a descriptive research design, data were gathered from 120 clients through a structured survey questionnaire. Findings revealed that most clients were young adults, predominantly female, and mainly students, with the highest number of transactions recorded in the Registrar's Office and the Cashier's Office. The overall level of service delivery was rated from Good to Excellent, with professionalism, responsiveness, accuracy, and timeliness obtaining Excellent ratings. Accessibility was rated Good. Professionalism-related issues were minimal, indicating that employees maintained respectful and competent conduct while working remotely. Despite positive evaluations, clients frequently experienced challenges involving delays in processing, slower response times, and difficulty contacting personnel. These challenges were attributed primarily to system and communication limitations rather than employee behavior. The study concludes that CSPC Buhi Campus sustained strong service performance under the WFH setup but would benefit from enhanced digital systems, streamlined communication, and improved workflow structures to increase efficiency in future remote or hybrid operations.
700	1		_aOcampo, Maria Philline M., _eauthor.
700	1		_aObsuna, John Paul M., _eauthor.
700	1		_aAbundo, Jaspher D., _eauthor.
720	1		_aTañamor, Ma. Bernadette O., _eadviser.
720	1		_aLuzon, Niño Jeffrey L., _epanelist, chair.
720	1		_aLuzon, April Z., _epanelist.
720	1		_aVillar, Mariber M., _epanelist.
942			_2ddc _n0 _cUM _hOa2c _iBSOA _kUTH _m2025
999			_c31983 _d31983