000			03065nam a2200325 i 4500
003			CSPC
005			20260303105343.0
008			260303s2025 ph a b 000 0 eng d
040			_aCSPC _beng _cCSPC _erda
090			_aUTH BSOA M544e 2025
100	1		_aMerilles, Mario O., _eauthor.
245	1	0	_aEvaluating administrative delivery of service through customer satisfaction survey / _cMario O. Merilles, Kristine Jewel N. Mongaya, Christine S. Monte, and Melody J. Narra.
260			_aBuhi Camarines Sur : _bCamarines Sur Polytechnic Colleges, _c2025.
300			_a108 leaves.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
502			_aUndergraduate Thesis (BSOA)-Office Administration. _cCamarines Sur Polytechnic Colleges, 2025.
504			_aIncludes bibliographical references.
520	3		_aThis research aims to "Evaluate Administrative Delivery of Service Through Customer Satisfaction Survey" which sought to answer the profile of the clients in terms of: age, sex, educational attainment, frequency of transaction, types of services availed and the types of clients. Also, the level of customer satisfaction with the administrative services delivery in terms of: responsiveness, reliability, courtesy and professionalism, timeliness, accessibility and transparency. Is there a significant difference in customer satisfaction levels when grouped according to profile. What are the common issues or concerns experience by clients in the delivery of administrative services in terms of: Responsiveness, Reliability, Courtesy and professionalism timeliness, Accessibility and Transparency. And lastly, what action plan can be proposed to improve the delivery of administrative services. We use the descriptive-correlational method to determine, analyze, and interpret the answers to the problem of the study. Our findings indicate that the profile of the clients of CSPC Buhi Campus varies in terms of age, sex, educational attainment, frequency of transactions, type of service availed, and type of client, that the clients of CSPC Buhi Campus show varying levels of satisfaction with administrative services delivery in terms of responsiveness, reliability, courtesy and professionalism, timeliness, accessibility, and transparency, that there are common issues and concerns encountered by clients in the delivery of administrative services that affect their satisfaction. Lastly, the action plan may be proposed to improve customer satisfaction and enhance the quality administrative service delivery at CSPC Buhi Campus.
700	1		_aMongaya, Kristine Jewel N., _eauthor.
700	1		_aMonte. Christine S., _eauthor.
700	1		_aNarra, Melody J., _eauthor.
720	1		_aTañamor, Ma. Bernadette O., _eadviser.
720	1		_aLuzon, April Z., _epanelist, chair.
720	1		_aVillar, Mariber M., _epanelist.
720	1		_aAdriano, Rolando B., _epanelist.
942			_2ddc _n0 _cUM _hM544e _iBSOA _kUTH _m2025
999			_c31940 _d31940