| 000 | 01063nam a2200289 i 4500 | ||
|---|---|---|---|
| 003 | CSPC | ||
| 005 | 20260114160325.0 | ||
| 007 | ta | ||
| 008 | 260114s2023 nyua b 001 0 eng | ||
| 020 | _a9781265037536 | ||
| 040 |
_aCSPC _beng _cCSPC _erda |
||
| 050 |
_aHF5415.5 _b.L83 2023 |
||
| 082 |
_223 _a658.812 _bL962c |
||
| 100 | 1 |
_aLucas, Robert W., _eauthor. |
|
| 245 | 0 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas. |
| 250 | _aEight edition. | ||
| 264 | 1 |
_aNew York : _bMcGraw Hill LLC, _c2023. |
|
| 300 |
_axxii, 474 pages : _billustrations ; _c28 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aThe profession -- Skills for success -- Building and maintaining relationships -- Retaining customers. | |
| 650 | _aCustomer Services | ||
| 942 |
_2ddc _n0 _cBK _e23 _h658.812 _kCIR _m2023 _iL962c |
||
| 999 |
_c31485 _d31485 |
||