| 000 | 01708nam a2200289 i 4500 | ||
|---|---|---|---|
| 003 | CSPC | ||
| 005 | 20250729143119.0 | ||
| 008 | 250721s2023 -uk b 001 0 eng d | ||
| 020 | _a9781783305490 | ||
| 040 |
_cCSPC _aCSPC _beng _erda |
||
| 082 | 0 | 4 |
_a069.1 _bM192d |
| 100 | 1 |
_aMackay, Rachel, _eauthor. |
|
| 245 | 1 | 0 |
_aDelivering the visitor experience : _bhow to create, manage and develop an unforgettable visitor experience at your museum / _cRachel Mackay. |
| 264 | 1 |
_aLondon : _bFacet Publishing, _c2023. |
|
| 300 |
_axviii, 190 pages ; _c24 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 490 | 0 | _aMuseum and gallery essentials | |
| 504 | _aIncludes bibliographical references and index. | ||
| 505 | 0 | _aCreating the visitor experience -- Recruiting your visitor experience team -- Delivering a great induction -- Volunteering and the visitor experience -- Visitor journey mapping -- Ticketing, capacities and crowd management -- Managing the visitor experience -- Operational procedures -- Performance management -- Emotion and the visitor experience -- Guided tours -- Crisis management -- Developing the visitor experience -- Advocating for the visitor experience -- Measuring the visitor experience -- Creating a visitor experience strategy -- Continuing development and engagement -- Innovation and visitor experience teams -- Change management. | |
| 650 | 0 | _aCommunication in museums. | |
| 650 | 0 |
_aMuseum exhibits _xSocial aspects. |
|
| 650 | 0 | _aMuseum visitors. | |
| 942 |
_2ddc _n0 _cBK _h069.1 _iM192d _kCIR _m2023 |
||
| 999 |
_c29817 _d29817 |
||