000			03008nam a2200289 i 4500
003			CSPC
005			20250717145829.0
008			250717s2025 ph a b 000 0 eng d
040			_aCSPC _beng _cCSPC _erda
090			_aUTH BPA C334p 2025
100	1		_aCereza, Reyzeil B. _eauthor.
245	1	0	_aPublic service delivery of Camarines Sur III electric cooperative, inc. (casureco III) in coastal barangays of Rinconada / _cReyzeil B. Cereza and Marinella S. Masculino
300			_a96 leaves.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
502			_aUndergraduate Theses (BPA) - Public Administration _cCamarines Sur Polytechnic Colleges, 2025
504			_aIncludes bibliographical references.
520	3		_aThis study discusses the service delivery of Camarines Sur Electric Cooperative III (CASURECO III) in the coastal barangays of Bula and Balatan, Camarines Sur. Since these regions are geographically remote and have infrastructural constraints, the study focuses on how customers perceive electricity service, the accessibility issues, and how the cooperative institution reacts to them. A qualitative design was used, and information was collected using semi-structured interviews with four employees of CASURECO III and six residents. Thematic analysis showed that consumers were concerned with frequent power interruptions, aberrations in billing, and ineffective communication. These problems hurt livelihoods, education, and everyday activities, and the town's citizens adhere to informal methods of coping and no longer trust the effectiveness of the cooperative. Employees recognized logistic constraints, equipment deficiency, and initiatives like online reporting systems and performance monitoring tools to overcome service gaps. Nonetheless, the poor infrastructure and lack of resources usually compromise such efforts. The paper highlights that there is a huge discrepancy between the service delivery and the demands of the communities and that institutional changes, better communication and decentralized improvement of the services are required. The results provide part of the solution to understanding the problem of electric services in geographically isolated communities and will give insight into how rural electrification can be enhanced. Publishing the Citizen Charter, enhancing community partnerships, and creating a barangay-based lineman program should achieve more transparency. The study forms a basis for policy interventions and collaborative approaches that could be used to guarantee reliable and fair electricity services in rural coastal areas.
700	1		_aMasculino, Marinella S. _eauthor.
720			_aPadrigon, Julyven Marta Fridas M. _eadviser.
720			_aAdriano, Renato III, A. _echair, panelist.
720			_aArevalo, Al Alexus P. _epanelist.
720			_aEclar, Eugene N. _epanelist.
942			_2ddc _n0 _cUM _hC334p _iBPA _kUTH _m2025
999			_c29777 _d29777