000			03333cam a22003978i 4500
001			21883124
003			CSPC
005			20250903154011.0
008			210128s2021 nyu b 001 0 eng
010			_a 2021004413
020			_a9781032009575
040			_aDLC _beng _erda _cDLC _dDLC _dCSPC
042			_apcc
050	0	0	_aHD9980.5 _b.H667 2021
082	0	0	_a658.4092 _bH792s _223
100	1		_aHoshmand, A. Reza, _eauthor.
245	1	0	_aService leadership : _bleading with competence, character and care in the service economy / _cA. Reza Hoshmand and Po Chung.
263			_a2107
264		1	_aAbingdon, Oxon ; _aNew York, NY : _bRoutledge, _c2021.
300			_axvii, 190 pages : _billustrations ; _c24 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to service leadership -- 21st century realities -- Leadership reorganized -- Service leadership method -- Dynamics of service leadership (the promise) -- Joyful leadership -- Ethical dilemmas facing service leaders -- Entrepreneurial path in service leadership -- Organic vs. mechanistic structure for leadership -- Microenterprises and service leadership -- Service leadership in times of crisis.
520			_a"Service Leadership offers students, researchers and leaders a leadership model originating in the service economy--but which is gaining ground in all sectors and industries--explained by experts that were key actors in that origination at DHL International. Designed for undergraduates and graduates, but also useful for professionals in leadership positions, Hoshmand and Chung structure the book around the 3Cs of leadership in the service economy: competence, character, and care. It shows how the integration of the 3Cs when applied in combination to each other creates an environment of trust within and outside the organization. Most importantly, it allows the reader to understand how a move from the manufacturing mind-set (hierarchical decision-making) to a service mind-set (collective, qualitative, culturally sensitive) creates an ethical habitat and ecosystem that contributes to a firm's competitiveness and adds value to its brand image. Incorporating elements of leadership literature, philosophy, psychology, sociology, economics and political science, including cases, and supported by a teaching manual and a full set of slides, this book is ideal core reading for students of service leadership and leadership in the service economy, and valuable to those learning about leadership more broadly"-- _cProvided by publisher.
650		0	_aService industries _xManagement.
650		0	_aLeadership _xSocial aspects.
650		0	_aOrganizational effectiveness.
700	1		_aChung, Po, _eauthor.
776	0	8	_iOnline version: _aHoshmand, A. Reza, _tService leadership _b1. _dNew York : Routledge, 2021. _z9781003176565 _w(DLC) 2021004414
906			_a7 _brip _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _h658.4092 _iH792s _kCIR _m2022 _n0 _e23
999			_c29540 _d29540