000			03768cam a22003858i 4500
001			21715592
003			CSPC
005			20251107104622.0
008			200911s2021 nyu b 001 0 eng
010			_a 2020041486
020			_a9780367534288 _q(paperback)
040			_aDLC _beng _erda _cDLC _dCSPC
042			_apcc
050	0	0	_aHM1111 _b.G734 2021
082	0	0	_a302 _bG830e _223
100	1		_aGreene, John O., _d1954- _eauthor.
245	1	0	_aEssentials of communication skill and skill enhancement : _ba primer for students and professionals / _cJohn O. Greene.
263			_a2102
264		1	_aNew York, NY ; _aAbingdon, Oxon : _bRoutledge, _c2021.
300			_ax, 164 pages ; _c23 cm.
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aThe communication skills paradox -- Some names for things you already "know" -- The nature of communication skill and communication competence -- Assessment of communication skills and related constructs -- The course of communication-skill acquisition -- Designing communication-skill training programs -- Understanding communication performance deficits: the role of ability and motivation -- A second look at communication performance deficits: the role of behavioral production processes -- Yet another look at communication performance deficits: the role of affect and arousal -- The "transfer problem" (and why communication skills training may not "take") -- Communication skills and human connection in evolving contexts.
520			_a"For those who wish to learn or teach the tools of skillful communication, this book provides concrete insight into what makes a person a successful communicator and guides readers in ways to improve their own communication skills and those of others. Predicated on four simple notions-that communication can be done well or poorly, that communication skills matter, that people differ in those skills, and that those skills can be improved-the book helps readers identify and enhance their own communication strengths and address weaknesses, assess the communication skills of others, and coach others to improvement. Written in an accessible style, chapter highlights include an engaging review of the research on the practical implications of communication skills in our professional and personal lives. The nature of communication skill and issues in skill assessment are examined. Particular attention is given to understanding sources of communication-skill deficits and the design of effective communication-skill training programs. A final chapter examines the roles of technology, cross-cultural interaction, and aging as they relate to communication skill. This book is written for students and professionals in fields such as human resources, sales, training, counseling, customer relations, education, healthcare, and the ministry, with application for courses in professional communication, applied communication, and communication skills at the undergraduate, advanced professional degree, and continuing education levels"-- _cProvided by publisher.
650		0	_aSocial interaction.
650		0	_aInterpersonal communication.
650		0	_aInterpersonal relations.
776	0	8	_iOnline version: _aGreene, John O., 1954- _tEssentials of communication skill and skill enhancement _dNew York : Routledge, 2021. _z9781003083450 _w(DLC) 2020041487
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2ddc _cBK _e23 _h302 _iG830e _kCIR _m2021 _n0
999			_c28902 _d28902