000			02889nam a2200301 i 4500
003			CSPC
005			20240402134533.0
008			240402s2022 ph mab 000 0 eng d
040			_cCSPC _aCSPC _beng
090			_aUTH BSTM B2781c 2022
100	1		_aBarroga, Kia Patrisha G., _eauthor.
245	1	0	_aCustomer satisfaction at itbog-twin falls, Buhi Camarines Sur / _cKia Patrisha G. Barroga, Jhonrey A. Martinez and Arnolduz N. Pantoja.
300			_a91 leaves
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
502			_aUndergraduate Theses (BSTM) - Tourism Management. _cCamarines Sur Polytechnic Colleges, 2022.
504			_aIncludes bibliographical references.
520	3		_aThis study aims to determine the Customer Satisfaction at Itbog-Twin Falls, Buhi Camarines Sur. The target tourist for the survey is 60 respondents composed of local tourists, who visited the Itbog-Twin Falls in Buhi, Camarines and answered: 1. Level of Satisfaction of the Tourists to Itbog-Twin Falls (Attractions, Amenities, Accessibility, and Activities); 2. Factors Affecting Tourists to Itbog-Twin Falls (Value, Community, Appreciation, and Quality); and 3. A proposed extension program (Community Environment Awareness Program). Findings: The Customer Satisfaction will lead to Itbog-Twin Falls more abundant. The satisfaction of the tourists to the destinations can create ideas to develop and improve the destination. It can generate customer loyalty when the destination provides the expectations of every tourist. Itbog-Twin Falls needs to enhance every single detail as a tourist destination. Promoting it every social media platform increases the possibility of being popular and known to tourists. For the consistency of tourists, Itbog-Twin Falls need to provide the best quality of service to the customers it also need to have a dimension of perceived value to provide a better understanding to the nature and develop a sustainable environment. The origin of the place or destination will adapt the possible outcomes that the researchers provided in this study. The value of the place will depend on the quality that provides to the tourist by the local government unit or local resident who take care of the place or particular destination in Buhi, Camarines Sur. The output of this study is to propose a community environment awareness program to maintain and conserve the beauty of the Itbog-Twin Falls by attending a seminar and trainings.
700	1		_aMartinez, Jhonrey A., _eauthor
700	1		_aPantoja, Arnolduz N., _eauthor
720	1		_aNuñez, Sharmine O., _eadviser
720	1		_aLumabe, John Mykelle H., _echair, panelist
720	1		_aJintalan, Jocelyn O., _epanelist
720	1		_aBernales, Mary Jane T., _epanelist
942			_2ddc _n0 _cUM _hB2781c _iBSTM _kUTH _m2022
999			_c27326 _d27326