000			02960nam a2200313 i 4500
003			CSPC
005			20240402094806.0
008			240402s2022 ph mab 000 0 eng d
040			_cCSPC _aCSPC _beng
090			_aUTH BSTM B4561g 2022
100	1		_aBermal, Julie Marie F., _eauthor.
245	1	0	_aGuest satisfaction in accomodation establishments in Iriga City / _cJulie Marie F. Bermal [and 3 others].
300			_a90 leaves
336			_atext _2rdacontent
337			_aunmediated _2rdamedia
338			_avolume _2rdacarrier
502			_aUndergraduate Theses (BSTM) - Tourism Management. _cCamarines Sur Polytechnic Colleges, 2022.
504			_aIncludes bibliographical references.
520	3		_aAccommodation establishments cannot prevent guest dissatisfaction; however, they can review their guests' feedback to help them improve their services. This study aimed to determine the level of guest satisfaction in accommodation establishments in Iriga City regarding reservations, amenities/facilities, and services. This study has a total of 205 respondents who experienced the amenities, facilities, and services in the accommodation establishments in Iriga City. The researchers' statistician used Slovin's formula to calculate the total number of respondents and the sample for each hotel establishment. The researchers used a descriptive method using questionnaires through printouts and google forms as their research instrument. Millennials and Gen Z make up the majority of the respondents of the study, and around half are females. More than half of the respondents go to these establishments for events and business purposes. The majority of the respondents stayed for a short period. Friendly and accommodating employees, sufficient guestroom and bathroom amenities in the accommodation establishments, and good reservation services have the highest impact on guest satisfaction, with a weighted mean of 3.37, 3.35, and 3.30, respectively. However, online reservations, swimming pool facilities, and parking attendants have the lowest impact on guest satisfaction, with a weighted mean of 2.59, 1.80, and 2.76, respectively. The researchers proposed a skills training program for the accommodation establishments' employees to enhance guest satisfaction. The researchers recommend future researchers have a broader scope to have a better overview of the level of guest satisfaction in the accommodation establishments in Iriga City because this study only focused on the hotel establishments in Iriga City.
700	1		_aBolo, Christhia Ann T., _eauthor
700	1		_aBuenaflor, John Carlo M., _eauthor
700	1		_aLavilla, Melanie P., _eauthor
720	1		_aCarilo, Maruja C., _eadviser
720	1		_aVillar, Lynn C., _echair, panelist
720	1		_aLumabe, John Mykelle H., _epanelist
720	1		_aBulalacao, Rosalie B., _epanelist
942			_2ddc _n0 _cUM _hB4561g _iBSTM _kUTH _m2022
999			_c27316 _d27316