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| 003 | CSPC | ||
| 005 | 20240123102550.0 | ||
| 008 | 240123s2023 ph a b 000 0 eng d | ||
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_cCSPC _aCSPC _beng |
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| 090 | _aUTH BSCS B863i 2023 | ||
| 100 | 1 |
_aBufete, Niño V., _eauthor. |
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| 245 | 1 | 0 |
_aIT support helpdesk ticket service classification using recurrent neural network / _cNiño V. Bufete, [and 4 others]. |
| 300 | _a103 leaves. | ||
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_atext _2rdacontent |
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_aunmediated _2rdamedia |
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_avolume _2rdacarrier |
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_aUndergraduate Theses (BSCS) - Computer Science _cCamarines Sur Polytechnic Colleges, 2023. |
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| 504 | _aIncludes bibliographical references. | ||
| 520 | 3 | _aHelpdesks are typically used to troubleshoot customer issues within your organization. Processing user request for another user support through a ticketing system component that businesses must offer to its customers. The classification process for this ticket classifier system's unstructured noisy data set is an important duty. Transformer model is built using an empirically developed methodology that includes the training ticket datasets, ticket data pre-processing, and machine learning algorithm tuning. RNN methods the first word and enters the results back into the layer that performs the next word. This procedure ensures customer satisfaction while also keeping customers informed. There is a great deal of confusion regarding the categories into which text sentences will be thrown with a high probability based on the user's input. Normal, medium, and high. The researchers used RNN to identify the text input of the user requesting assistance. This paper proposes a user-friendly helpdesk built with the flask framework that can accept user messages. This could only be achieved by combining the RNN and transformer models. The paper primarily addresses user messages based on their urgency and concerns. | |
| 700 | 1 |
_aMartinez, Daniel L., _eauthor |
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| 700 | 1 |
_aPanambo, Erica Mae A., _eauthor |
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| 700 | 1 |
_aPiaña, Jeric R., _eauthor |
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| 700 | 1 |
_aSantillan, Karra Caye S., _eauthor |
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| 720 | 1 |
_aFortuno, Kaela Marie N., _eadviser |
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| 720 | 1 |
_aOnesa, Rosel O., _epanelist, chair |
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| 720 | 1 |
_aBenosa, Brenda Dy-Po, _epanelist |
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| 720 | 1 |
_aRamizares, Maricris L., _epanelist |
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_2ddc _n0 _cUM _hBSCS _iB863i _kUTH _m2023 |
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_c26877 _d26877 |
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