000			01750nam a2200349 i 4500
003			CSPC
005			20240103150621.0
008			231218s2020 nyua 001 0 eng
020			_a9781982134723 _q(hbk.)
040			_cCSPC _aCSPC _beng
050		4	_aHD30.23 _b.H396 2020
082	0	4	_a658.403 _bH351u _223
100	1		_aHeath, Dan, _d1973- _eauthor.
245	1	0	_aUpstream : _bthe quest to solve problems before they happen / _cDan Heath.
246	3		_aUp-stream : _bthe quest to solve problems before they happen
250			_aFirst Avid Reader Press hardcover edition
264		1	_aNew York : _bAvid Reader Press, _c2020.
300			_aix, 308 pages : _billustrations ; _c23 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
504			_aIncludes bibliographical references and index.
505	0		_aThe three barriers to upstream thinking -- Moving upstream -- Problem blindness -- A lack of ownership -- Tunneling -- Seven questions for upstream leaders -- How will you unite the right people -- How will you change the system -- Where can you find a point of leverage -- How will you get early warning of the problem -- How will you know you're succeeding -- How will you avoid doing harm-- Who will pay for what does not happen -- The chicken little problem: distant and improbable -- You Upstream.
650		0	_aProblem solving.
650		0	_aOrganizational behavior.
650		0	_aSocial psychology.
650		0	_aSuccess in business.
650		0	_aDecision making.
655	7		_aSelf-help publications.
942			_2ddc _cBK _h658.403 _iH351u _kCIR _m2020 _n0
999			_c26770 _d26770