000			01760nam a22002897a 4500
005			20230512224052.0
008			230105t xxu||||| |||| 00| 0 eng d
040			_cCSPC
082	0		_a647.94 _bAr576f
100			_aArmstrong, Guy, _eDirector
110	0		_aInnovision Media Concepts
245	0	0	_aFront line to bottom line : _brevenue strategies for lodging employees / _cdirected by Guy Armstrong.
260			_aUSA : _bInnovision Media Concepts, _c2005.
300			_a1 videodisc (ca. 25 min.) : _bsd., col. ; _c4 3/4 in.
336			_2two-dimensional moving image _ardacontent
337			_2video _ardamedia
338			_2videodisc _ardacarrier
520			_aEmployees want to be part of a successful operation -- a winning team. A financially successful business is simply a better place to work, with more resources available for its employees and a positive environment for managers, co-workers, and customers. Front Line to Bottom Line: Revenue Management Strategies for Lodging Employees introduces all of your employees to the important roles they play in generating revenue for your property. Housekeeping, laundry and maintenance staff discover how their consistent quality efforts can ensure satisfied guests and build repeat business. Guest service agents gain insights into simple sales strategies and learn how to effectively track and manage available rooms to maximize sales. All employees will better understand how cooperative communication impacts the bottom line.
650	1	0	_aSelling.
650	1	0	_aCustomer relations.
650	1	0	_aHotels--Employees.
940			_amarc
942			_cAV _jAVM 647.94 Ar576f 2005
999			_c12890 _d12890