Applied business tools and technologies in tourism and hospitality / Bernardo B. Rodolfa Jr.

Includes bibliographical references.

The tourism and hospitality industry -- Introduction to business tools and technologies in tourism and hospitality -- General applications of information technology in the tourism and hospitality industry -- Overview of management information system -- IT applications in the travel and tourism industry -- IT applications in the F&B service industry -- IT applications in the hotel industry -- Impact of technological innovations to tourism and hospitality business models -- Technological trends in tourism and hospitality.

"The tourism and hospitality industry is vast and complex. With its complexity, future managers need to be equipped with information as to how to deal with the challenges the competition brings. Information as to how should a reservations system in a hotel should work, how should guests' database be managed, how management deal with guests' feedback and suggestions, as well as on how to make money in the industry to maximize the company's return on investment, are just some that managers need to be efficient and effective with. This is most especially on making business decisions, thus, systems, tools, and technologies in managing information and streamlining industry operations are required.
This book entitled Applied Business Tools and Technologies in Tourism and Hospitality, First Edition is the updated version of the original Management Information Systems in Tourism and Hospitality Industry book. It is aligned with the content mandated by CMO 62, Series of 2017. It identifies common tools, technology, and techniques used in the Tourism and Hospitality industry. It includes an overview of the applications or systems composed of technical processes, methods, software, and hardware that have evolved and streamlined certain functions in the workplace. These applications and systems include those used in an organization's internal functions, business-to-business operations(including operations with suppliers), and business-to consumer transactions. This course also describes the skills, knowledge, and performance outcomes required to understand and operate relevant IT systems that are used in the Hotel and Restaurant Industry such as the Property Management Systems(PMS)for the front office and Point of Sale (POS) systems for F&B operations"-- Preface of the book.