Understanding public services : a contemporary introduction / edited by E.K. Sarter and Elizabeth Cookingham Bailey.

Includes bibliographical references and index.

Introduction: defining and understanding public services -- Part I. Public services and the welfare state -- Public services and public policies -- Mixed economy -- Public services and the law -- Part II. The internal dynamics of public services -- Organizations and institutions -- Strategy and strategic management -- Leadership and management -- Part III. Achieving social and environment impact -- Public services and the challenge of sustainability -- Public services and equality -- Public services and the environmental crisis -- Adapting organizations: public services, climate change and the energy transition -- Conclusion: current developments and the future of public services.

"Dive inside this textbook for an accessible guide to the discipline of public services. Perfect for students, it offers a comprehensive account of core public service topics and explains the fundamental elements of working in the public services. Outlining their role in the welfare state, it explores the policies, providers and legalities shaping the context in which public services operate. Students will study concepts of organisational change, strategy, management, leadership and funding, and engage with timely discussions around contemporary public issues such as equality, sustainability and climate change"-- Provided by publisher.