Student's perceived satisfaction with service quality in one state college of Camarines Sur / Myra, Aguilar, Jessa May O. Ailes, and Kiana Winnel Isabella L. Alcoy.

Undergraduate Thesis (BSOA)- Office Administration Camarines Sur Polytechnic Colleges, 2023.

This study conducted a comprehensive assessment of student satisfaction with the service quality at a state college in Camarines Sur. The research focused on three key areas: the quality of instruction, facilities, and support services. Utilizing a Descriptive Survey Design, data was collected from a diverse group of students at the Camarines Sur Polytechnic Colleges-Buhi Campus, through a meticulously designed questionnaire. The analysis of the collected data revealed that students generally perceive the service quality to be good, with certain aspects rated as excellent. However, the study also identified areas that could benefit from further improvement. The study concludes that the college's service quality is good overall, but there is potential for enhancement. Based on these findings, several recommendations were made. These include encouraging active student participation, improving the state of facilities, and enhancing the responsiveness of support services. The study also recommends conducting regular surveys to monitor student satisfaction and inform strategic planning at the college. The ultimate aim of these recommendation is to enhance the overall student experience and ensure continuous improvement in service quality at the college. This study underscores the importance of service quality in educational institutions and provides a roadmap for enhancing student satisfaction.