Evans, James R., <br/><br/>
Quality and performance excellence:  management, organization, and strategy/ 
James R. Evans 
 - 8th  Edition 
 - USA:  Cengage Learning,  2017. 
 - xv, 470 pages:  figures, tables;  23 cm. 
<br/><br/> Includes Index. 
<br/><br/><label>ISBN: </label>9781305662223 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality assurance.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / Ev151q