Evans, James R., <br/><br/>
Total quality management :  Management, organization and strategy / 
James R. Evans 
 - 3rd  edition 
 - Singapore :  South-Western Thomson Learning,  2003. 
 - vii, 399 pages :  figures, tables ;  23 cm. 
<br/><br/> Includes Bibliographical references and Index. 
<br/><br/>Bibliography (pages 279 -384) 
<br/><br/><label>ISBN: </label>9789812544681 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / Ev15t