TY  - BOOK
AU  - Ford, Robert C.,
AU  - Sturman,Michael C.
AU  - Heaton,Cherrill P.
TI  - Total quality management for hospitality and tourism
SN  - 9789814352611
U1  - 647.94 
PY  - 2012///
CY  - Singapore
PB  - Cengage Learning
KW  - Total quality management
N1  - Includes Bibliographical references and Index
ER  -