Beesley, Paula creator author. Watts, Melanie author. Harlow, Sarah author. text bibliography enk 2024 Second edition. monographic eng

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205 pages ; 25 cm. "What is communication and why is it important? Our ability to communicate is central to everyday life and an essential skill in social work. This easy-to-read book offers a step-by-step guide to developing effective communication skills with a diverse range of service users and professionals. It is the perfect guide to help manage different communication skills in different settings, and more importantly, encourage students to continually reflect and develop these skills"-- Worldcat. Introduction -- Reflection and emotional intelligence -- Initial engagement -- Listening -- Clarification -- Empathy -- Challenging: holding sensitive conversations -- Working with resistance -- Barriers to effective communication -- Remote communication -- Case recording and assessments -- Inter-professional communication -- Managing endings. Paula Beesley, Melanie Watts, and Sarah Harlow. Includes bibliographical references and index. Communication in social work Interviewing in social service Counselor and client HV29.7 .B44 2024 361.32 B392d 9781529752786 2023931331 DLC 230123 20260923094259.0 22937882 eng