02498nam a2200313 i 4500 CSPC 20260909020037.0 260909s2024 ph a b 000 0 eng d CSPC eng CSPC rda UTH BSTM B213c 2024 Bancaso, Rainier Ian D., author. Customer satisfaction of Pechelitos Beach Resort in Pasacao, Camarines Sur / Rainier Ian D. Bancaso, [and 3 others]. 136 leaves. rdacontent text rdamedia unmediated rdacarrier volume Undergraduate Theses (BSTM) - Tourism Management. Camarines Sur Polytechnic Colleges, 2024. Includes bibliographic references. This study investigates customer satisfaction at Pechelitos Beach Resort in Pasacao, Camarines Sur, by analyzing various dimensions of service quality including tangibility, reliability, responsiveness, assurance, and empathy. A total of 204 respondents participated in the survey, which evaluated their demographic profiles and measured their level of satisfaction using a structured questionnaire based on the SERVQUAL model. In order to interpret the data gathered, statistical tools were used such as percentage and frequency, weighted mean and analysis of variance. Majority of the customers visiting beach resorts in Pasacao, Camarines Sur were within 18-26 years old, single females, and visiting there regularly. The respondents were satisfied with the services of the selected beach resort for they assessed that the tangibility, reliability, responsiveness, assurance and empathy were very good. They perceived that their loyalty was affected by convenience, expectation, customer service, personal relationships and rewards and assessed that the beach resort provided such in a very good manner. Recommendations include enhancing staff training to improve responsiveness, implementing systematic feedback mechanisms, expanding recreational activities, and fostering community partnerships to bolster the resort's appeal. Frias, Contess Nicole R., author. Moreno, Richard R., author. Regondola, Shane Michael M., author. Villar, Lynn C., adviser. Lumabe, John Mykelle H., chair, panelist. Brioso, Jessa C., panelist. Bernales, Mary Jane T., panelist. ddc 0 UM B213c BSTM UTH 2024 0 0 ddc 0 0 CSPC CSPC UTH 2026-09-09 0 UTH BSTM B213c 2024 007512UM 2026-09-09 02:00:55 1-1 2026-09-09 UM 33238 33238