Serrano, Angelita Ong Camilar-, <br/><br/>
Productivity and quality management / 
Angelita Ong Camilar-Serrano. 
 - xii, 230 pages :  illustrations ;   25 cm.  
<br/><br/>Includes bibliographical references. 
<br/><br/>Introduction to operations management -- Quality management -- Quality costs -- TQM implementation -- Global production management -- Lean enterprise -- Business process reengineering -- Employee involvement -- Performance measure -- Statistical process control -- Total productive maintenance -- Corporate social responsibility. 
<br/><br/><label>ISBN: </label>9786214271603 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Productivity standards <br/>Quality control
<br/><br/><label>Dewey Class. No.: </label>658.5  / Se683p