TY  - BOOK
AU  - Ellison,Rachel
TI  - Umiker's Management skills for the new health care supervisor / 
SN  - 9781284265231
AV  - RA971.35 
U1  - 362.1068 23
PY  - 2025///.
CY  - Burlington, Massachusetts : 
PB  - Jones & Bartlett Learning, 
KW  - Health facility administrators.
KW  - Health facility administrators
KW  - methods.
KW  - Personnel management
N1  - Includes bibliographical references and index.; Part 1: fundamentals for the supervisor -- Do you really want to be a supervisor? -- Customer service -- Basic management functions -- Reengineering mergers, and the supervisors -- Position description and performance standards -- Policies and policy making -- The supervisor's legal environment -- Employee recruitment -- Interviewing and employee selection -- Orientation and training of new employees -- Team leadership -- Safety and workplace violence -- Part 2: leading people -- leaders and managers -- Coaching and counseling -- Motivation, reward, and recognition -- Performance feedback -- Discipling: correction of behavior -- Cultural diversity: managing the changing workforce -- Conflict and confrontation -- Employees with problems -- Ethics in the workplace -- Managing difficulty employees -- Complaints, grievances, and appeals -- Employee retention -- Privacy and confidentiality employees and customers -- Part 3: healthcare cost control -- Budgets and cost control -- Part 4: developing employees  -- Change as a way of life -- Delegation and empowerment -- Part 5: special supervisory skills -- Spoken communication -- Written communication -- Holding effective meetings -- Decision-making and problem solving -- Time management -- Part 6: the supervisor's continuing development -- Coping with stress and burnout -- The supervisor's future.
ER  -