Ellison, Rachel creator author. text bibliography mau 2025 Eight edition. monographic eng

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xviii, 440 pages : illustrations ; 23 cm. Part 1: fundamentals for the supervisor -- Do you really want to be a supervisor? -- Customer service -- Basic management functions -- Reengineering mergers, and the supervisors -- Position description and performance standards -- Policies and policy making -- The supervisor's legal environment -- Employee recruitment -- Interviewing and employee selection -- Orientation and training of new employees -- Team leadership -- Safety and workplace violence -- Part 2: leading people -- leaders and managers -- Coaching and counseling -- Motivation, reward, and recognition -- Performance feedback -- Discipling: correction of behavior -- Cultural diversity: managing the changing workforce -- Conflict and confrontation -- Employees with problems -- Ethics in the workplace -- Managing difficulty employees -- Complaints, grievances, and appeals -- Employee retention -- Privacy and confidentiality employees and customers -- Part 3: healthcare cost control -- Budgets and cost control -- Part 4: developing employees -- Change as a way of life -- Delegation and empowerment -- Part 5: special supervisory skills -- Spoken communication -- Written communication -- Holding effective meetings -- Decision-making and problem solving -- Time management -- Part 6: the supervisor's continuing development -- Coping with stress and burnout -- The supervisor's future. Rachel Ellison. Includes bibliographical references and index. Health facility administrators Health facility administrators methods Personnel management methods RA971.35 362.1068 El597u 9781284265231 CSPC 260908 20260908031122.0 eng