02700nam a2200409 i 450000100090000000300050000900500170001400800410003101000170007202000310008903500130012004000290013304200080016205000240017008200260019410000390022024501260025925000190038526300090040426400560041330000290046933600260049833700280052433800270055250000200057950503910059952008900099065000280188065000350190865000530194365000260199670000280202290600450205094200490209595201290214499900170227323126342CSPC20260903021209.0260903s2024    cau           001 0 eng    a  2023938722  a9781529733051q(paperback)  a23126342  aDLCbengerdacDLCdCSPC  apcc 4aRA399.G7b.A63 202404a362.10685bAn246i2231 aAnderson-Wallace, Murray,eauthor.10aImproving quality in healthcare :bquestioning the work for effective change /cMurray Anderson-Wallace and Nick Downham.  aFirst edition.  a2312 1aLondon ;aThousand Oaks, California :bSage,c2024.  axii, 210 pages ;c25 cm.  atextbtxt2rdacontent  aunmediatedbn2rdamedia  avolumebnc2rdacarrier  aIncludes index.0 aContext -- The history of quality in healthcare -- Cultures of quality -- Understanding variation-tensions and dilemmas -- Demand, capacity and utilisation -- Understanding failure demand -- Principles to avoid failure demand -- Defragmenting to integrate -- Avoiding the specialist, generalist and citizen muddle -- Supporting human systems at work -- Understanding need -- Conclusion.  a"This book is for anyone who is interested in improving quality in healthcare. It will appeal to those who are traditionally responsible for quality matters, as well as practicing clinicians and leaders. Unusually, it will also be as relevant to those who have the keenest interest in the quality of care - interested citizens.
It is a deliberate antidote to the anti-intellectual, QI tool driven, mechanistic approach that still dominates much of healthcare quality improvement work. The authors - both of whom have extensive experience of working in and around quality issues in healthcare at a national, regional and local level - challenge such approaches, which they believe fail to take account of patient and organisational context and invite reductionism, cherry picking, atomisation of complex issues, leading ultimately to simplistic and unsustainable outcomes"-- Amazon.com. 0aQuality of health care. 0aMedical carexQuality control. 0aHealth services administrationxQuality control. 0aPatient satisfaction.1 aDownham, Nick,eauthor.  a0bibccorignewd2eepcnf20gy-gencatlg  2ddccBKh362.10685iAn246ikGRDm2024n0e23  00102ddc4070aCSPCbCSPCcGRDd2026-09-02l0oGRD 362.10685 An246i 2024p032367r2026-09-02 23:00:46t1-1w2026-09-02yBK  c33115d33115