02711nam a2200421 i 4500 23126342 CSPC 20260903021209.0 260903s2024 cau 001 0 eng 2023938722 9781529733051 (paperback) 23126342 DLC eng rda DLC CSPC pcc RA399.G7 .A63 2024 362.10685 An246i 23 Anderson-Wallace, Murray, author. Improving quality in healthcare : questioning the work for effective change / Murray Anderson-Wallace and Nick Downham. First edition. 2312 London ; Thousand Oaks, California : Sage, 2024. xii, 210 pages ; 25 cm. text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes index. Context -- The history of quality in healthcare -- Cultures of quality -- Understanding variation-tensions and dilemmas -- Demand, capacity and utilisation -- Understanding failure demand -- Principles to avoid failure demand -- Defragmenting to integrate -- Avoiding the specialist, generalist and citizen muddle -- Supporting human systems at work -- Understanding need -- Conclusion. "This book is for anyone who is interested in improving quality in healthcare. It will appeal to those who are traditionally responsible for quality matters, as well as practicing clinicians and leaders. Unusually, it will also be as relevant to those who have the keenest interest in the quality of care - interested citizens. It is a deliberate antidote to the anti-intellectual, QI tool driven, mechanistic approach that still dominates much of healthcare quality improvement work. The authors - both of whom have extensive experience of working in and around quality issues in healthcare at a national, regional and local level - challenge such approaches, which they believe fail to take account of patient and organisational context and invite reductionism, cherry picking, atomisation of complex issues, leading ultimately to simplistic and unsustainable outcomes"-- Amazon.com. Quality of health care. Medical care Quality control. Health services administration Quality control. Patient satisfaction. Downham, Nick, author. 0 ibc orignew 2 epcn 20 y-gencatlg ddc BK 362.10685 An246i GRD 2024 0 23 0 0 ddc 0 0 CSPC CSPC GRD 2026-09-02 0 GRD 362.10685 An246i 2024 032367 2026-09-02 23:00:46 1-1 2026-09-02 BK 33115 33115