TY  - BOOK
AU  - Struik,Jeff
TI  - Information technology service management / 
SN  - 9781774697481
AV  - HD30.2 .S778 2024
U1  - 658.4038 23
PY  - 2024///
CY  - Burlington, Ontario
PB  - Toronto Academic Press
KW  - Information technology
KW  - Management
N1  - Includes bibliographical references and index; Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support
N2  - "The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives.
This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover
ER  -