02443nam a2200277 i 4500 CSPC 20260812091406.0 260805s2024 onca b 001 0 eng d 9781774697481 CSPC eng CSPC rda HD30.2 .S778 2024 23 658.4038 St897i Struik, Jeff, author. Information technology service management / Jeff Struik. Burlington, Ontario : Toronto Academic Press, 2024. xv, 174 pages : illustrations ; 25 cm. rdacontent text rdamedia unmediated rdacarrier volume Includes bibliographical references and index. Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support. "The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives. This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover. Information technology Management. ddc 0 BK 23 658.4038 St897i ENG 2024 0 0 ddc 0 0 CSPC CSPC ENG 2026-08-05 0 ENG 658.4038 St897i 2024 032232 2026-08-05 15:29:15 1-1 2026-08-05 BK 32872 32872