Information technology service management /
Jeff Struik.
- xv, 174 pages : illustrations ; 25 cm.
Includes bibliographical references and index.
Introduction to IT service management -- Strategic alignment -- Portfolio flexibility -- Architecture management -- Asset management -- IT reporting -- Resource management -- Organizational support.
"The book "IT Service Management" is a comprehensive guide that explores the fundamental principles and practical approaches to effectively manage IT services within organizations. In today's technology-driven world, where businesses heavily rely on information technology (IT) to achieve their goals, the discipline of IT Service Management (ITSM) plays a crucial role in ensuring the delivery of high-quality IT services that align with business needs and objectives. This book is designed to provide IT professionals, managers, and aspiring IT service managers with a solid foundation in ITSM concepts, methodologies, and best practices. It aims to equip readers with the knowledge and tools necessary to establish, optimize, and continuously improve II service management processes within their organizations. Throughout this book, real-world examples, case studies, and practical tips will be incorporated to enhance your understanding of IT service management concepts and their application in various organizational contexts. By the end of this journey, you will have gained valuable insights and actionable strategies to optimize IT service delivery, align IT with business objectives, and drive continuous improvement in your organization's ITSM practices"-- Back cover.