Human resource management in the hospitality industry : a guide to best practice /
Michael J. Boella and Steven Goss-Turner .
- 10th edition.
- xxiii, 550 pages ; 24 cm.
New edition of: Human resources management in the hospitality industry / Michael J. Boella, Steven Goss-Turner. 8th ed. 2005, from an earlier work by Vincent H. Eade.
Includes bibliographical references and index.
Part 1: The hospitality industry HRM context -- Background to the industry's workforce -- The human resource management (HRM) concept -- Organizational culture -- Part 2: Effectively resourcing the hospitality organization -- Modern labour markets -- Job design -- Recruitment -- Employer branding -- Selection -- Appointment and introduction -- Part 3: Developing the human resource -- Performance management and appraisal -- Training -- Management development: talent management -- Emotions and well-being at work -- Part 4: Rewards and remuneration -- Reward systems -- Job evaluation -- Incentives -- Employee benefits -- Part 5: the employment relationship -- Labour turnover and workforce stability -- Employee relations -- Employment law -- Digital human resource management -- Productivity -- Part 6: HRM and hospitality: contemporary issues -- Organizing human resources -- Managing hospitality people -- Managing in the international context -- HRM and multi-site hospitality operations -- Customer care and service quality -- Business ethics -- Career paths in hospitality.
"Human Resource Management in the Hospitality Industry: A Guide to Best Practice takes a 'process' approach and provides the reader with an essential understanding of the purpose, policies and processes concerned with managing an enterprise's workforce within the current business and social environment. Since the ninth edition of this book there have been many significant developments in this field and this new edition has been completely revised and updated in the following ways: - Extensively updated content to reflect recent issues and trends relevant to the hospitality industry including: changing labour market profiles and the 'gig' economy, the digital transformation of HRM practices, employer branding developments, talent management strategies, employee well-being considerations, and contemporary concerns over diversity, gender and harassment at work. - Five new chapters on: organisational culture, modern labour markets, emotions and well-being, careers in hospitality and digital HRM. - New international case studies throughout to explore key issues and show real life applications of HRM in the Hospitality industry. Written in a user-friendly style and with strong support from the Institute of Hospitality, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge"--