TY  - BOOK
AU  - Buenaventura,John Paul Guevarra
AU  - Buenaventura-Gutierrez,Liberty
TI  - Operations management in tourism and hospitality / 
SN  - 9789719655374
AV  - TX911.3.M27 .B84 2023
U1  - 647.94068 23
PY  - 2023///
CY  - Intramuros, Manila : 
PB  - Mindshapers Co., Inc., 
KW  - Hospitality industry
KW  - Management
KW  - Hotel management
KW  - Operations
N1  - Includes bibliographical references.; Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost.
N2  - "The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book
ER  -