Buenaventura, John Paul Guevarra creator author. Buenaventura-Gutierrez, Liberty author. text bibliography ph 2023 monographic eng

print

x, 164 pages : illustrations ; 26 cm. "The course focuses on the basic concepts, issues, and techniques for efficient and effective operations. It is concerned with the management of resources and activities that produce and deliver goods and services for customers. Special emphasis is placed on process improvement, productivity, and labor cost, rendering quality service product and supply chain management"-- Preface of the book. Operations management in hospitality -- Quality service operations in tourism and hospitality -- Recruitment in hospitality industry -- Training and developing employees in hospitality industry -- Employee discipline -- Operations strategy in tourism and hospitality industry -- Quality management and control -- Budget -- Productivity -- Efficiency and effectiveness -- Supply chain operations -- Sales performance monitoring and labor cost. John Paul Guevarra Buenaventura and Liberty Buenaventura-Guiterrez. Includes bibliographical references. Hospitality industry Management Hotel management Hospitality industry Operations TX911.3.M27 .B84 2023 647.94068 B862o 9789719655374 CSPC 260804 20260805113057.0 eng